Frequently Asked Questions

Here we've tried to answer most frequently asked questions about EnrolHQ. Please check our features page to learn more.

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Why do you make parents sign in?

There are a few reasons why we ask parents to login to a parent dashboard after they have submitted their application. The most important reason is to protect the security of their data.

Other reasons include the ability to save and come back later to complete a form or manage multiple students in the process.

Further, the tracking of logins by parents is a great tool to show their level of engagement for further follow-up or auto email prompts to complete various tasks.

The parent dashboard is a powerful communication tool that informs parents of their progress in their enrolment journey, eliminating support phone calls and emails.

Why are filters set as a standard feature?

From our experience, there are countless filters you will want to run on the data you collect. Saving fixed filters into your menu as a fixed report is clunky and messy.

If there are reports you constantly access, our filter variables all sit in the url, so you can simply bookmark the page. You can also email that report to a colleague. They simply need to login to view.

Which payment gateways do you support?

We support Westpac, NAB and Commonwealth Bank. If you have another bank you'd like to integrate with, we're happy to discuss.

Which school management systems do you integrate with?

Our out-of-the-box integrations are with four major school management systems (SMSs) in Australia: Synergetic, Edumate, TASS and Sentral. We can integrate with other school management systems as well, if your SMS has an API which will allow us to push student and parent/carer/guardian information to it. In this case we'll quote you separately for such integration once we get all the necessary information from your ICT team.

Is our data secure?

Absolutely. Please request our Security White Paper which details how we handle your data under Australian law.

Can I host EnrolHQ on my domain?

Yes. A great feature of EnrolHQ is that is sits on a subdomain of your choosing - so you control the branding.

Can I get access to all my data?

Another Yes. We understand that giving you access to ALL data via API is an important consideration for many looking at online enrolments.

How much does EnrolHQ cost?

EnrolHQ cost consists of a one time setup fee and a monthly subscription cost. Please look at our pricing page for details.

Where is my data hosted?

All data is hosted at Amazon Web Services data centre in Sydney Australia.

What about new features?

We launch new features for FREE every month as part of our license model. No marketing fluff - just new features to help you do your job. You can subscribe to our blog posts to get the monthly email update.

How much can I customise?

The following are able to be customised:

  • All Emails - whether system or admin generated.
  • Logo, Colours, Fonts. For some pages we even allow custom scripts and css.
  • Form Field labels, mandatory options and help text
  • Document Uploads
  • Payment amounts
  • Acceptance Email delay
  • Terms and Conditions and Data Collection Policies
  • Many parts of the workflow process.

Get In Touch

If you have a question, we'll be happy to answer it.

Write us a short note below and we'll get in touch.

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