We pride ourselves on our product and the support we provide. Feel free to ask any of our customers about it. We strive to make every one of our customers into a raving fan and we'll either fully answer or acknowledge your support request within a day. Some cases, which need to be troubleshooted by our developers, can take longer but we'll keep you in the loop.
If you want to try and help yourself we have a ton of articles and tutorials on our knowledgebase.
Do you need to educate yourself on a feature in EnrolHQ? Or do you need a refresher after you've done your training? Is there a new enrolments team member who needs to learn EnrolHQ? We have hours of videos that will take you through ins and outs of our enrolment system. Grab a coffee and dig in.
Even though all emails you send to the above address end up inside our ticketing system you can still submit a support ticket online if that's what you prefer.
Email is our preferred method of dealing with support requests. Please include URLs, screenshots and anything else that can speed up the process of troubleshooting for our team, so that you can get your answer faster. All emails go to our ticketing system where one of product specialists will pick it up.
Email us at: email@example.com
Our support team is based in Sydney, so our support time is Mon - Fri | 9am - 5pm AEST
If you case is urgent and you can't wait for the email response, please feel free to give us a call on 02 8387 7321. We are available Mon - Fri | 9am - 5pm AEST. Outside of these hours it's better to email firstname.lastname@example.org.
If you feel like none of the above works for you, and you'd like to meet someone face-to-face, feel free to drop us an email, explain what your issue is about, and we can schedule a video call with you.
If you have a question, we'll be happy to answer it.
Write us a short note below and we'll get in touch.