Answers to common problems such as parent signatures, accepting offers, email reminders, adding users etc.
Manual Payments
When the school receipts payment for either an application or an offer outside the EnrolHQ system.
How to Unlink Student Profiles
If students are accidently added to an incorrect parent they need to be unlinked and link to the correct parent.
Unable to save Email Template
There is a common error that appears when creating a new email template. This occurs whn users copy and paste from another template instead of using the duplicate button (sometimes this is not possible)
How to update the Registrar and Principals Details
When there is a new Registrar or Principal their details must be updated inside EnrolHQ
EnrolHQ Sub-processors
How to Link Siblings
If an error has occurred and a child's profile has been linked to a separate parent/email address
Using a Pre-Interview Questionnaire
Many schools are asking families to review/update their contact details and applicant's details including reports and medical/educational details prior to booking an interview.
