Answers to common problems such as parent signatures, accepting offers, email reminders, adding users etc.
Manual Payments
When the school receipts payment for either an application or an offer outside the EnrolHQ system.
How to Unlink Student Profiles
If students are accidently added to an incorrect parent they need to be unlinked and link to the correct parent.
Unable to save Email Template
There is a common error that appears when creating a new email template. This occurs whn users copy and paste from another template instead of using the duplicate button (sometimes this is not possible)
How to add Pre-School/ELC Specific Questions
How to create a field for additional “Document Uploads”
How To Increase Your Acceptance of Enrolment Offers
How to switch primary point of contact when Parent 2 has no email address inside the system
Issue verifying parents login details with international phone numbers
Parent 2 can't accept the offer letter
How to Request Parent/Carer 2 Signature
How to re-upload documents in Parent Dashboard
Parents having trouble logging in or set up an account for the first time
Parents don't receive password update email
EnrolHQ Session Timeout
Primary Point of Contact/User Parent vs Non-User Parent
Why hasn’t my reminder email been sent
Creating Duplicate Profiles for Second Parents in Cases of Court Orders with Non-Communicating Parents
How do I change the user parent/switch Parent 1 and Parent 2?
How to delete student profile categories
How do I rename "Kindergarten", "Pre-School", "3 Year Old Program" labels
Video: Using My Tasks
The acceptance process and security protocol
How Do I Update the Enrolment Application PDF?
How to Link Siblings
If an error has occurred and a child's profile has been linked to a separate parent/email address
Using a Pre-Interview Questionnaire
Many schools are asking families to review/update their contact details and applicant's details including reports and medical/educational details prior to booking an interview.
