FAQs

Answers to common problems such as parent signatures, accepting offers, email reminders, adding users etc.

Manual Payments

When the school receipts payment for either an application or an offer outside the EnrolHQ system.

How to Unlink Student Profiles

If students are accidently added to an incorrect parent they need to be unlinked and link to the correct parent.

Unable to save Email Template

There is a common error that appears when creating a new email template. This occurs whn users copy and paste from another template instead of using the duplicate button (sometimes this is not possible)

How to add Pre-School/ELC Specific Questions

How to create a field for additional “Document Uploads”

How To Increase Your Acceptance of Enrolment Offers

How to switch primary point of contact when Parent 2 has no email address inside the system

Issue verifying parents login details with international phone numbers

Parent 2 can't accept the offer letter

How to Request Parent/Carer 2 Signature

How to re-upload documents in Parent Dashboard

Parents having trouble logging in or set up an account for the first time

Parents don't receive password update email

EnrolHQ Session Timeout

Primary Point of Contact/User Parent vs Non-User Parent

Why hasn’t my reminder email been sent

Creating Duplicate Profiles for Second Parents in Cases of Court Orders with Non-Communicating Parents

How do I change the user parent/switch Parent 1 and Parent 2?

How to delete student profile categories

How do I rename "Kindergarten", "Pre-School", "3 Year Old Program" labels

Video: Using My Tasks

The acceptance process and security protocol

How Do I Update the Enrolment Application PDF?

How to Link Siblings

If an error has occurred and a child's profile has been linked to a separate parent/email address

Using a Pre-Interview Questionnaire

Many schools are asking families to review/update their contact details and applicant's details including reports and medical/educational details prior to booking an interview.

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