Sometimes we hear of the second parent is having trouble accepting the offer.

If a parent's name has an apostrophe (') this creates a fault.

Parents may use multiple platforms to complete the application and device systems (android/macOS/windows etc.) render the apostrophe (') differently which EnrolHQ cannot standardise.

To fix this issue the apostrophe (') needs to be removed from the parent's name.

Note: The apostrophe should be replaced prior to the data SYNC to your SIS.

Emails being blocked are in most cases due to the parent's email settings.

1. Please ensure that the parent's email address is current and correct without any spelling mistakes.
2. Ask the parent to check their Junk mail folder.
3. Copy the verification link/email from comms log and paste it into your outlook/school management system email and send it from there.
4. Ask the parent for a different email address you can use.

This is due to one of the three verification questions being incorrect - normally because they have been incorrectly entered prior to the parent completing this form. This can happen on a manual import of data.

To fix the issue, double-check Parent 2's email and surname and the child's date of birth.

Updating these and saving will allow Parent 2 to finalise acceptance.

Support tickets are common where Parent 2 uses the incorrect email address to sign their application or offer. The non-user parent MUST use the email address and phone number registered under their information that is displayed in the Student Profile in EnrolHQ. If a parent has problems logging in, 99% of the time the problem is that he or she is using the wrong email address or contact number. 

Note: You can see the Parent 2 Acceptance screen (and submit your answers) without accepting the place, by clicking the link under the Student Profile > Enrolment > Secondary Acceptance Link. This is a good way to verify the details are correct yourself, before going back to the parent.