Go to Email Settings > Templates > Custom > Add

Copy and paste directly into the Template

Dear {{ school.settings.registrar_title }},

This is an alert to let you know that there is an incomplete application for {{ profile.first_name }} {{ profile.last_name }} for {% if profile.get_entry_grade_display != 'Kindergarten' %}{{ school.cms_settings.school_level_label }} {% endif %}{{ profile.get_entry_grade_display }}, {{ profile.entry_year }}

The application form was started 7 days ago on.

This is automated email message from EnrolHQ.

You can send this notification to multiple staff by hitting ‘Enter’ after entering each email address

Create an Automation

To read how to create an automated email please click here: Create Automated Emails

Go to Automation > Add

1 NAME - Automated name like ‘Custom form for action/review’ this makes it easier to identify and is internal.

2 Carer Templates - Select your template/s from the ‘Custom Template’ dropdown so the email goes to primary and/or secondary parent

3 Carer SMS Templates - Select your template/s from the ‘SMS Template’ dropdown so the SMS goes to the primary and/or secondary parent

4 Staff Template - Select your template from the ‘Staff Template’ dropdown so the email goes to a staff member who is linked on the staff email template.

5 Change Application Status to - Select the Enrolment Journey stage this Automation will move the student profile to (e.g. if Pre-interview form is received - change status to Interview)

6 Add to Student Profile Category - you can add settings to the Student Profile Category via the Automation process

7 Trigger Event - select ‘Custom Form Submitted’

8 Custom Form - Select the custom form that was submitted

9 Cancel Event - this is not required for staff notifications

Set the Delay to be 0 hours. This means the email will be sent to the staff member immediately upon the Custom Form being submitted.

Always Save

Choose Automation Recipients allows you to select specific groups based on the options shown (Optional)

In an automation all of these selections are Optional

1 Application in Status

2 Years Of Entry

3 Calendar Years of Entry

4 Student Profile Categories

5 Attendance Types

6 Campuses

7 Exclude Application in status

Click Save

Note: an incomplete application reminder should always have a cancellation trigger that ensures the reminder is not sent if the application has been completed/paid.