Understand how duplicate profiles are created in EnrolHQ and how to fix this problem by merging the two profiles together. You need to switch so the same parent is both parent 1 and user parent in both duplicates and then do the final merge.
This video explains how to use the log-in as a parent feature. This feature can be helpful to do troubleshooting for parents, see the student's enrolment process or do testing before sending a live updates to the parent. Using this feature you can only see as far as the parent can.
Shows how to create a test profile and how to get past the verification steps in EnrolHQ. Having a test profile allows staff to check processes before going live with something, troubleshoot errors, and test forms and emails in EnrolHQ before sending them to parents.
If the system won't let you link two siblings because the parent email address is already in use, you need to use a workaround. This video gives step-by-step instructions on how to change the parent 1 email address when the user parent email is already in use.
Watch this video if your school has international students and you need to activate a separate residency status tickbox in the application. You can select if the visa should be optional as some students don't have this confirmed at the time of application.
You can use SMS to improve task and application completion, reduce the time of offer acceptances and more. This video shows an example of how SMS works in EnrolHQ and shows how to send out SMS individually, in bulk and make automatic messages based on specific trigger events.
Step-by-step process of how split signatures work in EnrolHQ. Learn how to waive or request the second parent signature and see what that process entails for the parent.
Learn how to change the user parent's email address.
This video explains how to set up commencement date with step-by-step instructions. You will need to activate the field in Form Fields and set up commencement dates in Settings before they can be activated for offers
Assign tasks to remind yourself or someone else in EnrolHQ to do something and always be up to date. Tasks can be phone calls, emails internal notes etc. and you can make the tasks "required by date" if they are critical.