Updated: 2 years, 1 month ago
Every so often, we hear of the second Parent is having trouble accepting the offer
Parent 2 doesn't receive the email to log in
Emails being blocked are in most cases due to the parent's email settings.
Parent 2 tries to log in and gets an error message
This is due to the 3 verification questions being incorrect - normally because they have been incorrectly data entered prior to the parent completing this form. This can definitely happen on a manual import of data.
To fix, pull up the family and double-check Parent 2's email and surname and the child's date of birth.
Updating these AND saving will allow Parent 2 to finalise acceptance.
We get support tickets where Parent 2 uses the incorrect email address to sign their application or offer. The non-user parent MUST use the email address and phone number registered under their information that is displayed in the detail view in EnrolHQ. If a parent has problems logging in we find that in 99% of the time the problem is that he or she is using the wrong email address or contact number.
Note: You can see the Parent 2 Acceptance screen (and submit your answers) without accepting the place, by clicking the link under the Detailed View > Enrolment tab > Secondary Acceptance Link. This is a good way to verify the details are correct yourself, before going back to the parent.