Parent 2 can't accept the offer letter

Every so often, we hear of the second Parent is having trouble accepting the offer

• Problem 1: Parent 2 doesn't receive the email to log in
• Problem 2: Parent 2 tries to log in and gets an error message that looks like this

Parent 2 doesn't receive the email to log in

Emails being blocked are in most cases due to the parent's email settings.

1. Please ensure that the parent's email address is current and correct without any spelling mistakes.
2. Ask the parent to check their Junk mail folder.
3. Copy the verification link/email from comms log and paste it into your outlook/school management system email and send it from there.
4. Ask the parent for a different email address you can use.

Parent 2 tries to log in and gets an error message 

This is due to the 3 verification questions being incorrect - normally because they have been incorrectly data entered prior to the parent completing this form. This can definitely happen on a manual import of data.

To fix, pull up the family and double-check Parent 2's email and surname and the child's date of birth.

Updating these AND saving will allow Parent 2 to finalise acceptance.

We get support tickets where Parent 2 uses the incorrect email address to sign their application or offer. The non-user parent MUST use the email address and phone number registered under their information that is displayed in the detail view in EnrolHQ. If a parent has problems logging in we find that in 99% of the time the problem is that he or she is using the wrong email address or contact number. 

Note: You can see the Parent 2 Acceptance screen (and submit your answers) without accepting the place, by clicking the link under the Detailed View > Enrolment tab > Secondary Acceptance Link. This is a good way to verify the details are correct yourself, before going back to the parent.